Effective date: 8 July 2026
These Terms of Use (also referred to as the Terms & Conditions, and in these Terms as the “Terms”) govern your access to and use of Guru Chat, operated by Neosophical Labs Private Limited (“Guru Chat”, “we”, “us” or “our”). By downloading, accessing, registering for or using Guru Chat, you agree to these Terms. If you do not agree, do not use the Services.
Important: Guru Chat is an AI-based guidance and entertainment platform. Its Guru and astrologer personas are not live or real astrologers, and outputs must not be treated as professional, medical, legal, financial, psychological, matrimonial or other expert advice. You remain solely responsible for the decisions you take.
These Terms apply to the Guru Chat mobile application, website and all Guru Chat-powered products, AI personas, chats, tarot and dream features, horoscopes, kundli or birth-chart features, numerology tools, reports, recommendations, subscriptions, purchases, support channels and related services (collectively, the “Services”).
These Terms should be read together with the Guru Chat Privacy Policy, the Cancellation & Refund Policy, the Shipping & Delivery Policy and any feature-specific notice shown within the Services. Where a feature-specific notice conflicts with these Terms, the feature-specific notice applies to that feature only.
The Services are intended only for persons aged 18 years and above who are competent to contract under the Indian Contract Act, 1872. By using the Services you confirm that you meet these requirements and that the information you provide is accurate. We do not knowingly permit children to create accounts or purchase Services, and may suspend any account that we believe does not meet these eligibility requirements.
Guru Chat provides access to a library of AI-generated astrology, numerology and guidance personas, including domain-specific personas focused on areas such as relationships, marriage, career, business, finance, family, education, personal growth and spirituality.
All responses, readings, charts, reports, predictions and recommendations are generated by artificial intelligence for guidance, reflection, entertainment and self-discovery purposes only. They may be inaccurate, incomplete or inconsistent, and they are not a substitute for advice from a qualified professional.
Nothing in the Services constitutes medical, mental-health, legal, financial, investment, tax, matrimonial or other professional advice. You should consult an appropriately qualified professional before acting on any matter that affects your health, finances, legal position, relationships or safety.
The Services are not an emergency service. If you are in danger, in crisis or experiencing a medical or mental-health emergency, contact local emergency services or a qualified professional immediately.
You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. Notify us promptly at aloha@ahoum.com if you believe your account has been accessed without authorization. Accounts are personal to you and may not be sold, shared or transferred.
When using the Services, you agree not to:
You retain ownership of the questions, prompts, images, documents and other content you submit (“User Content”). You grant Guru Chat a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce and transmit your User Content to operate, secure, support and improve the Services, in accordance with the Privacy Policy and applicable law. You are responsible for ensuring you have the rights to share any User Content you submit.
Where you share information about another person — such as a family member, partner or colleague — you confirm that you are entitled to do so and that the sharing is lawful. Do not submit information about others that you are not permitted to share.
Subject to these Terms and applicable law, you may use the outputs generated for you in your chats and reports for your own personal, non-commercial purposes. Outputs are generated statistically, are not unique to you, and similar outputs may be generated for other users. We make no representation that any output is accurate, original, non-infringing or fit for any particular purpose.
The Services, including the Guru Chat name, logos, personas, designs, software, interfaces, text, graphics and underlying technology, are owned by or licensed to Neosophical Labs Private Limited and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.
“Blessings” is the sole in-app virtual currency used within Guru Chat. Blessings have no cash value, are not legal tender, cannot be transferred outside the Platform, and cannot be redeemed or exchanged for money except where required by law. Guru Chat may determine how Blessings are purchased, granted, consumed, expired or adjusted, subject to applicable law and these Terms.
Prices, Blessings packs, subscription plans and inclusions are shown within the Services and may change from time to time. Applicable taxes are charged as required by law. Payments are processed by third-party payment gateways and providers; their terms apply to the payment transaction, and we do not store full card or bank credentials.
Payments successfully completed for Blessings, subscriptions, reports or other digital Services are final and non-refundable once made, except where a refund is mandatory under applicable law or expressly approved by Guru Chat in writing. Subscriptions may be cancelled to stop future renewals; access continues until the end of the current billing period. Failed payments and duplicate charges are handled as described in the Cancellation & Refund Policy.
Guru Chat is a digital-only service. No physical goods are sold or shipped, and all products are delivered electronically within the app or website upon successful payment and account crediting, as described in the Shipping & Delivery Policy.
The Services may link to or integrate with third-party websites, app stores, payment providers, analytics tools, social networks or other products. Those third parties operate under their own terms and privacy policies, and Guru Chat is not responsible for their content, availability or independent practices.
We may add, modify, suspend or discontinue any part of the Services, including personas, features, plans and pricing, at any time. We may also suspend or restrict access where we reasonably believe it is necessary to protect users, comply with law, prevent fraud or abuse, or preserve platform integrity. The Services are provided on an as-available basis and may be interrupted for maintenance, updates or reasons beyond our control.
You may stop using the Services and request deletion of your account at any time, subject to the retention periods described in the Privacy Policy. We may suspend or terminate your account for breach of these Terms, suspected fraud or unlawful activity, or where required by law. On termination, unused Blessings and unexpired entitlements may lapse, except where a refund or continued access is required by applicable law.
To the maximum extent permitted by law, the Services and all outputs are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any warranty of accuracy, merchantability, fitness for a particular purpose, non-infringement or uninterrupted or error-free operation.
To the maximum extent permitted by law, Guru Chat and Neosophical Labs Private Limited, together with their directors, employees, agents and service providers, will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or opportunity, arising out of or relating to your use of or inability to use the Services or any reliance on their outputs.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services will not exceed the total amount you actually paid to Guru Chat for the Services in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
You agree to indemnify and hold harmless Guru Chat and Neosophical Labs Private Limited against claims, damages, losses, liabilities and reasonable costs arising out of your breach of these Terms, your misuse of the Services, your User Content, or your violation of any law or third-party right.
Personal data is processed in accordance with the Guru Chat Privacy Policy, which forms part of these Terms. Please read it to understand what data is collected, how it is used and shared, how long it is retained and what rights are available to you.
Complaints, grievances and queries relating to these Terms or the Services may be sent to aloha@ahoum.com, or by post to 10th Floor, Building 4, C Wing, Nesco IT Park, Goregaon East, Mumbai - 400063, Maharashtra, India. We will acknowledge and respond within the period required by applicable law and may request reasonable information to verify the complaint.
We may update these Terms to reflect changes in the Services, technology, law, security practices or business operations. Material changes will be notified through the Platform, email or another reasonable method. The updated version will display its effective date, and continued use of the Services after that date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable rules and regulations, as amended or brought into force from time to time.
Subject to non-waivable statutory rights and the jurisdiction of any competent statutory or regulatory authority that cannot lawfully be excluded, the courts at Bhopal, Madhya Pradesh, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms and the Services.
Neosophical Labs Private Limited (operator of Guru Chat), aloha@ahoum.com — 10th Floor, Building 4, C Wing, Nesco IT Park, Goregaon East, Mumbai - 400063, Maharashtra, India.
Need help or have a question? aloha@ahoum.com